FAQs

Pediatric Massage FAQs

Policies

A credit card is required to book and hold your spot. It will never be charged without your knowledge but please refer to the cancellation and no show policies below.

Cancellation/No Show Policy:

As a sole practitioner, 100% of my income comes from my valued clients. Your appointment time is reserved just for you. When you cancel with short notice, my livelihood is compromised. A late cancellation or missed visit leaves a hole in the my day that could have been filled by another client that would benefit from my care. As such, I require 48 hours notice for any cancellations or changes to your appointment.

Clients who provide less than 48 hours notice, but before 24 hours, will be charged 50% of their booked appointment fee to the card on file. Clients who provide less than 24 hours notice will be charged 100% of their booked appointment fee to the card on file. The fee may only be waived if you fill the spot by sending someone in your place. Future appointments cannot be made until the invoice is paid. Insurance providers do not cover missed appointment fees. 

An email reminder is sent out 1 week and then 3 days before your appointment so that you have ample time to reschedule before the 48-hour window begins. A text reminder before your appointment is also sent. Please check your ClinicSense account notification settings to ensure that you have these reminders enabled. These reminders are sent as a courtesy but it is up to you to remember your appointment. You can easily cancel or reschedule your session using the links in your confirmation and reminder emails.

Please note that consecutive occurrences of booking, rescheduling and canceling without an explanation may result in termination of the therapeutic relationship.

Late Policy:

Please be punctual so we have as much hands on time as possible. 

I am unable to extend your appointment if you are running late and cannot change the fee. Please arrive on time so you receive the most out of your session. If you are more than 30 minutes late to your session, the appointment will be cancelled and charged as a "no show" (full session cost).

Thank you for respecting my time.

Payment Policy:

Please contact individual clinics to review their payment policies.

Privacy Policy:

As a registered health professional I am legally required to obtain a thorough health history form prior to treatment. This information must be updated annually or if there are any changes in your health history. All information is kept private and confidential in an encrypted system and will only be released if required by law. Your written and signed permission is required to release such any of your health history information.

Appointment Times:

Please arrive 5 minutes before your session starts. I will not be able to accept you in any earlier as I may be with another client.

Your appointment starts as soon as we enter the treatment space. The time you have booked is the length of your entire appointment, not the hands-on massage time. Your appointment time includes an intake, discussion of treatment, orthopedic assessment when necessary, therapeutic exercise recommendations, and debrief. This is to ensure you receive the best care and so you know exactly what to expect on the treatment table. Your understanding and consent is sought before treatment is provided. I do this to develop a safe and effective treatment plan for you.

I do my best to maximize hands-on time, but please be aware that this is rarely the full length of the appointment time. You should expect 15-20 minutes for your intake at the beginning of your first session with me, so I recommend booking a minimum of 75 minutes.

Refusal of Service:

  • Signs of intoxication (including alcohol and other substances)

  • Safety concerns, inappropriate comments or sexual advances

  • Illness or infectious conditions

  • Contagious or unidentified skin conditions (ex. rashes, warts, mysterious bug bites)

  • Outstanding balances

  • Client is not abiding by any of the above policies

If you develop a skin condition, please clear it with your doctor before receiving massage.

Please do not come to your appointment if you are sick with cold symptoms or other infectious conditions. Even if you tested negative for Covid-19, you may still be contagious with a different infectious condition. Symptoms may include a runny noise, sore throat, coughing, a fever, or severe nausea. If this is the case, it is best to reschedule for another time. Your body is already working hard to heal and a massage may make you feel worse in some ways. If you have been exposed to an illness, please wear a clean mask to your session. If you’re unsure, please email me to discuss the best plan for you.

If you exhibit any of the aforementioned conditions or behaviours, you’ll be denied treatment and charged for the appointment.

Thank you for keeping my practice safe.